How Monday.com Is Enhancing Service and Accountability

At AKAM, we’re always looking to strengthen the service we provide to the communities we manage. While great property management begins with experienced professionals and responsive service, the right resources help our teams work even more efficiently, collaborate more effectively, and keep our clients better informed.  

This is why we recently introduced Monday.com across all New York City management teams, with Florida implementation coming soon. In just over a month, we achieved 100% engagement with the platform, marking an important milestone in how our teams work together and support our customers.  

For the first time in AKAM’s history, our management teams have a centralized resource that brings tasks, priorities, and workflows together in one place. This gives our teams greater visibility into day-to-day operations while creating more transparency and accountability across the organization. Instead of relying on multiple systems or manual processes, information is organized, accessible, and available in real time.  

For our clients, the benefits are clear. With stronger internal coordination, our teams are better equipped to monitor progress, track priorities, and maintain accurate historical records. This allows us to respond more efficiently, stay organized, and provide greater continuity across ongoing projects and day-to-day operations. Every action, update, and completed task contributes to a more complete operational picture, helping us better support our Boards and communities.  

Technology alone does not lead to exceptional service. It is the combination of experienced professionals, thoughtful processes, and the right tools that allows AKAM to deliver meaningful results. By investing in resources that improve organization, visibility, and collaboration, we are strengthening our ability to provide responsive service, informed decision-making, and greater peace of mind for the communities we serve.  

As we continue expanding Monday.com throughout the organization, we remain focused on one goal: providing our clients with the resources, transparency, and service they expect from an industry leader.