{"id":3062,"date":"2026-10-22T09:53:17","date_gmt":"2026-10-22T13:53:17","guid":{"rendered":"https:\/\/akam.com\/?p=3062"},"modified":"2026-10-22T09:53:24","modified_gmt":"2026-10-22T13:53:24","slug":"transparent-reporting","status":"publish","type":"post","link":"https:\/\/akam.com\/es\/blog\/transparent-reporting\/","title":{"rendered":"How Transparent Reporting Transformed an Upper West Side Condominium"},"content":{"rendered":"

Lea el art\u00edculo completo en <\/em>HabitatMag.com<\/a>.<\/p>\n\n\n\n

AKAM Senior Vice President of Management, Fihlo Thomas, shares how consistent communication helped turn around a troubled 250-unit Upper West Side condominium. <\/p>\n\n\n\n

With elevator work, roof leaks, and deferred maintenance, residents were frustrated by limited visibility into spending and progress. Thomas\u2019 team introduced separate newsletters covering building operations and capital projects, supported by town halls. As residents became better informed, tensions eased and subsequent meetings improved.<\/p>\n\n\n\n

\n

\u201cThey appreciated the fact that we were communicating,\u201d Thomas says, \u201cand we were getting back to them as much as possible.\u201d <\/p>\n<\/blockquote>\n\n\n\n

By the third town hall, things ran smoothly and most of the work was completed.\u00a0Thomas also emphasizes the need to share information proactively and cautions against interpreting silence as satisfaction: <\/p>\n\n\n\n

\n

\u201cWhen I hear quietness, I hear stagnation. The news isn’t going to change, so give it,\u201d he says.<\/p>\n<\/blockquote>\n\n\n\n

Thomas’ takeaway: regular updates, clear accountability, and solutions alongside difficult news help build trust and keep boards, management, and residents aligned.<\/p>","protected":false},"excerpt":{"rendered":"

Read full article on HabitatMag.com. AKAM Senior Vice President of Management, Fihlo Thomas, shares how consistent communication helped turn around a troubled 250-unit Upper West Side condominium. With elevator work, roof leaks, and deferred maintenance, residents were frustrated by limited visibility into spending and progress. Thomas\u2019 team introduced separate newsletters covering building operations and capital… seguir leyendo How Transparent Reporting Transformed an Upper West Side Condominium<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":2917,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1,4],"tags":[],"class_list":["post-3062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","category-nyc","entry"],"acf":[],"yoast_head":"\r\nHow Transparent Reporting Transformed an Upper West Side Condominium | AKAM<\/title>\r\n<meta name=\"description\" content=\"Proactive communication and transparent reporting help build trust among condo boards, management, and residents.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link 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